Indiegogo recently introduced a Shipping Guarantee program to ensure buyers will receive their products. Previously, there was no guarantee that you would receive the product you sponsored, but now things are changing. This program will be open to companies with a proven track record on the crowdfunding platform. Having a history of successful campaigns will help increase the chances of being approved for the program. The program is a step up from the “Trust-Proven” badge from two years ago, reflecting consistent fulfillment, positive backer ratings and evidence of exemplary campaign management.
According to Indiegogo’s Shipping Guarantee Program FAQ page, a campaign must be reviewed by the Trust & Safety platform team to qualify. All products must also be in the “final stages of production.”
The first campaign under this program is the HoverAIR X1 PRO and X1 PRO MAX flying action cameras. As seen on the campaign product page, there is a “Shipping Guarantee” badge. Those who back the project will get their money back if the drones are not shipped by October 31, 2024.
Note that backers are required to complete surveys sent by campaign owners to qualify for the protection program. So, don’t complain if you just forget to fill in your shipping details – you’ll be on your own unless customer service helps.
I supported the Status Audio Between Pro earbuds years ago, and while they arrived safely, the many stories of failed campaigns over the years have kept me (and certainly other potential buyers) wary. Since Indiegogo ensures that only reputable companies have access to a certified shipping program, backers may feel uneasy if a company exceeds its shipping terms.
Source link
