Microsoft has invested billions in AI and plans to reopen a nuclear power plant in Pennsylvania to power the technology. However, Marc Benioff, the CEO of rival company Salesforce, says that Microsoft’s efforts are not enough and that Microsoft has done “the worst” in the AI industry.
“If you look at how Copilot has sold to our customers, it’s disappointing,” Benioff said on an episode of the Masters of Scale Rapid Response podcast earlier this month. “It doesn’t work, it’s dumping data all over the place, it’s not bringing value to customers. I haven’t found a customer that has the work ethic to convert Copilot.”
Benioff said Salesforce customers are “confused” by how Microsoft has delivered AI.
Related: Here’s How Salesforce and Nvidia CEOs Use ChatGPT in Their Daily Lives
“Copilot is the new Microsoft Clippy,” Benioff said, referring to the paperclip-shaped office assistant that Microsoft discontinued in 2007. “I don’t think Copilot will be around, I don’t think customers will use it.” Salesforce is a competitor of Microsoft.
Marc Benioff. Photographer: David Paul Morris/Bloomberg via Getty Images
Microsoft says companies like Visa, Honda, and Pfizer use Copilot.
Microsoft has made significant AI investments, including a $13 billion investment in OpenAI.
Related: Salesforce CEO Says Company’s AI Agents Can Replace Human Jobs
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